Question 1

How do I get an LCL shipping quote from Synergy Freight?

Accepted Answer

Getting a quote is straightforward. To provide an accurate LCL rate, Synergy Freight will need:

Origin and destination: The supplier’s city/port and your delivery address in Australia.
Cargo details: Number of cartons or pallets, total CBM (cubic metres), and gross weight (kg).
Commodity description: What the goods are, including any dangerous goods or special handling requirements.
Incoterms: Whether the supplier is delivering to origin CFS (FOB or FCA) or if you need Synergy to arrange pick-up from the factory.
Target shipment date: Allows us to check sailing schedules and availability.

You can request a quote online via our Get a Free Quote form, or call us directly on +61 410 355 355. We aim to respond with a full landed-cost breakdown within one business day.

Question 2

What documents are required to clear LCL cargo through Australian customs?

Accepted Answer

To clear LCL shipments through Australian Border Force, you will typically need:

Commercial Invoice: Must show the buyer and seller details, full description of goods, HS tariff codes, quantity, unit price, and total FOB or CIF value in the invoice currency.
Packing List: Itemises each carton — contents, dimensions, gross and net weight, and marks/numbers.
Bill of Lading (or Sea Waybill): The carrier’s document of title — issued by the shipping line and required to take delivery at destination.
Quarantine/Biosecurity documents: For goods with wood packaging, a fumigation certificate (ISPM-15) is required. Certain products (food, plant material, animal products) may require import permits or BICON compliance under the Biosecurity Act 2015.
Import Permits: Required for restricted goods (e.g. certain chemicals, electronics with radio frequency, therapeutic goods).
Supplier Declaration / CPTPP or FTA Certificate of Origin: If claiming a preferential tariff rate under a Free Trade Agreement.

Synergy Freight handles the full customs entry on your behalf and will advise you on exactly which documents are required for your specific goods before the shipment arrives.

Question 3

What packaging is required for LCL cargo?

Accepted Answer

Because LCL cargo is consolidated with other importers’ goods in a shared container, strong, export-standard packaging is essential to prevent damage in transit:

Cartons: Use double-wall corrugated cardboard rated for international shipping. Avoid reused or damaged boxes.
Pallets: ISPM-15 heat-treated timber pallets are required for Australian biosecurity compliance. Plastic or metal pallets are also acceptable.
Labelling: Each carton must be clearly marked with the consignee name, destination port, carton number (e.g. 1/10), and gross/net weight. Hazardous goods require IMDG diamond labels.
Strapping and wrapping: Palletised cargo should be stretch-wrapped and strapped to prevent shifting.
Fragile items: Use adequate internal cushioning (foam, bubble wrap) and mark cartons "FRAGILE" and "THIS SIDE UP" where appropriate.

Poor packaging is one of the most common causes of LCL cargo damage claims. Synergy Freight can advise on packaging requirements specific to your product type.

Question 4

Do I need cargo insurance for LCL shipments?

Accepted Answer

Cargo insurance is not mandatory, but it is strongly recommended for LCL shipments. Because your goods share a container with other importers’ cargo, they pass through multiple handling points — origin CFS stuffing, ocean transit, and destination CFS unpacking — each introducing risk of damage or loss.
Standard carrier liability (governed by the Hague-Visby Rules) is limited to approximately SDR 2 per kilogram or SDR 667 per package — far below the commercial value of most shipments. This limit applies per claim and will not cover full replacement cost for most goods.
Synergy Freight can arrange all-risk marine cargo insurance that covers the full commercial invoice value of your goods from warehouse to warehouse. We recommend declaring accurate cargo values and insuring every shipment regardless of size.

Question 5

What types of goods cannot be shipped via LCL?

Accepted Answer

Most commercial goods are eligible for LCL, but the following are generally excluded or require special handling:

Dangerous goods (DG): Lithium batteries, flammable liquids, aerosols, and other IMDG-classified cargo require a dedicated DG declaration and may need to travel on separate vessels.
Perishables and temperature-controlled cargo: LCL is generally unsuitable for refrigerated or frozen goods — a dedicated reefer container is required.
Oversized or out-of-gauge cargo: Items that exceed standard container dimensions need flat-rack or open-top solutions.
High-value or fragile items: Technically shippable but sharing a container with other cargo increases handling risk; FCL or air freight is often recommended.
Prohibited imports: Goods restricted under Australian Border Force regulations (e.g. certain biological materials, weapons, restricted chemicals) require import permits or are prohibited entirely.

If you are unsure whether your goods qualify, contact Synergy Freight before booking.

Question 6

What are typical transit times for LCL shipments to Australia?

Accepted Answer

Transit times vary by origin port, but as a general guide:

China (Shanghai / Shenzhen / Guangzhou): 18–25 days door-to-door
Southeast Asia (Vietnam, Thailand, Indonesia): 20–30 days
Europe (UK, Netherlands, Germany): 35–50 days
USA / Canada (West Coast): 25–35 days
India / Sri Lanka: 22–30 days

These are estimates and exclude customs clearance time at destination. Australian Border Force (ABF) clearance typically adds 1–3 business days for compliant shipments; however, inspections or document issues can extend this. Synergy Freight tracks your cargo from origin to final delivery and keeps you informed at every milestone.

Question 7

How is the cost of LCL shipping calculated?

Accepted Answer

LCL freight is priced by cubic metre (CBM) or weight tonne (W/T), whichever is greater. Carriers apply a 1:1 ratio — 1 CBM = 1 revenue tonne. To calculate your CBM: multiply Length × Width × Height (in metres) for each carton, then sum all cartons.
On top of the base ocean freight rate, LCL shipments typically include: origin handling (CFS stuffing), ocean freight, destination CFS unpacking, and customs clearance fees. Because you only pay for the space your cargo occupies, LCL is cost-effective for shipments under approximately 15 CBM — beyond that, a full container (FCL) often becomes cheaper per unit.
Contact Synergy Freight for a full landed-cost breakdown before committing to a shipment.

Question 8

What are the disadvantages of air freight?

Accepted Answer

Cost: One of the primary drawbacks of air freight is its relatively higher cost compared to other modes like sea or road transportation. The speed and convenience of air transport come at a premium.
Limited Cargo Capacity: Airplanes have limited cargo space, which can lead to capacity constraints during peak seasons. This limitation may impact your ability to ship large or bulky items.
Weight Restrictions: Airlines impose strict weight restrictions on air cargo. Heavier shipments may incur higher charges or require special arrangements.
Environmental Impact: Air freight has a larger carbon footprint than other modes due to higher fuel consumption per cargo unit. For businesses with vital ecological considerations, this can be a concern.
Accessibility to Certain Locations: While air freight provides extensive global reach, it may not always suit destinations lacking well-developed airports or infrastructure. In such cases, other modes of transportation might be more practical.

Question 9

What are the advantages of air freight?

Accepted Answer

Speed and Efficiency: Air freight is known for its unparalleled speed. It significantly reduces transit times compared to other modes, making it the ideal choice for time-sensitive shipments that must reach their destination quickly.
Global Reach: Air freight offers extensive global coverage, connecting even the most remote locations. This expansive reach ensures that your goods can be delivered virtually anywhere worldwide.
Reliability: Airlines adhere to strict schedules, leading to higher reliability and predictability in air freight. This reduces the risk of unexpected delays and provides greater confidence in meeting deadlines.
Reduced Packaging Requirements: Air freight’s shorter transit times mean that goods spend less time in transit and require less packaging than other modes. This can lead to cost savings in packaging materials.
Enhanced Security: Airports maintain rigorous security measures, leading to enhanced cargo security during transit. This is particularly beneficial for valuable or sensitive shipments.

Question 10

What documents do I need to ship my goods via Air freight?

Accepted Answer

Commercial Invoice
Packing list
Treatment certificate (if applicable)
Manufacturers declaration (if applicable)

Question 11

What is air freight forwarding?

Accepted Answer

Air freight forwarding involves the transportation of goods via air carriers, offering rapid transit times compared to other modes of transport. This makes it ideal for time-sensitive shipments where speed is crucial. At Synergy Freight Management, we ensure that your air cargo reaches its destination efficiently, allowing your business to meet tight deadlines.

Question 12

What is the difference between freight forwarding and freight management?

Accepted Answer

Freight forwarding is the transactional service of arranging transport for goods from one point to another. Freight management is a comprehensive service that oversees the entire supply chain strategy, including cost optimisation, route planning, in-house customs clearance, and mitigating risks like container detention fees.

Question 13

Do I need to pay Goods and Services Tax (GST) and how is this calculated?

Accepted Answer

The majority of imported goods will pay 10% GST, although there are some items such as Medical and foodstuffs which are exempt from GST on import.



GST is calculated at 10% of the (VOTI) method below.



Value of Taxable Importation (VOTI) is defined by the GST Legislation as the sum of:



Customs Value + Duty + Transport and Insurance + Wine Equalisation Tax (if applicable) x GST 10%.



Speak to the Synergy Freight Management team for help with your import clearance and tax minimisation strategies on your next import.

Question 14

What are the disadvantages of sea freight?

Accepted Answer

Longer Transit Times: One of the main drawbacks of sea freight is longer transit times compared to air freight. Businesses need to plan for extended lead times when choosing sea freight.|



Less Suitable for Time-Sensitive Shipments: Sea freight is not the best option for time-sensitive goods or urgent deliveries. The longer transit times may not meet the requirements of certain industries.



Potential for Delays: Weather conditions, port congestion, and other unforeseen events can delay sea freight shipments. Businesses should build in buffer time to account for potential setbacks.



Limited Accessibility: Some destinations may have limited port infrastructure or challenging accessibility. This can impact the final delivery leg of the journey and add complexity to the shipping process.



Additional Handling: Consolidation and deconsolidation of cargo in LCL (Less than Container Load) shipments can introduce additional handling steps. This increases the risk of damage and requires careful packaging.

Question 15

What are the advantages of sea freight?

Accepted Answer

Cost-Effectiveness for Large Shipments: Sea freight is generally more cost-effective than air freight, especially for larger shipments or bulk goods. It offers a competitive option for businesses looking to manage shipping costs.

Versatility for Various Cargo Types: Sea freight can accommodate various cargo types, from consumer goods to raw materials and heavy equipment. This versatility makes it suitable for different industries and products.

Environmentally Friendly Option: Sea freight has a lower carbon footprint than air freight, making it a more sustainable choice for businesses concerned about environmental impact.

Suitable for Non-Urgent Shipments: Sea freight is an ideal choice for cargo that isn’t time-sensitive. While transit times may be longer than air freight, the cost savings can outweigh the longer delivery times for certain shipments.

Global Coverage: Sea freight offers global coverage, reaching ports worldwide. This extensive network provides access to various markets and regions.

Question 16

What are the characteristics of LCL shipments?

Accepted Answer

Shared Container: Multiple shippers’ goods are packed into the same container. This allows for efficient use of container space and cost-sharing among shippers.

Consolidation and Deconsolidation: LCL shipments involve cargo consolidation at the origin and deconsolidation at the destination. This adds more handling steps than full container load (FCL) shipments.

Suitable for Smaller Shipments: LCL shipments are ideal for shippers with smaller quantities of goods that don’t warrant booking an entire container.

Cost Efficiency for Small Shipments: Shippers only pay for the space their goods occupy within the container. This can be cost-effective for smaller shipments that wouldn’t fill an entire container.

Potentially Longer Transit Times: Due to consolidation and deconsolidation processes, LCL shipments might have slightly longer transit times compared to FCL shipments.

Less Control over Handling: Because the container holds cargo from multiple shippers, there is less direct control over how the goods are loaded and unloaded. Proper packaging is crucial to prevent damage.

Question 17

What is an Less than Container Load LCL shipment?

Accepted Answer

LCL stands for “Less than Container Load” in sea freight. It refers to a type of shipment where cargo from multiple shippers is consolidated into a single container. In an LCL shipment, each shipper doesn’t have enough goods to fill an entire container, so they share the container space with cargo from other shippers.

Question 18

What are the characteristics of FCL shipments?

Accepted Answer

Exclusivity: The entire container is reserved for a single shipper’s cargo. This means that the shipper has full control over the contents of the container.

No Mixing of Cargo: Since the container is not shared with other shippers, there is no mixing of different types of cargo. This can be particularly beneficial for sensitive or specialised goods.

Less Handling: FCL shipments usually require less handling than less-than-container-load (LCL) shipments, as the container is loaded at the shipper’s location and unloaded at the consignee’s location, minimising the chances of damage or loss.

Predictable Transit Times: FCL shipments often have more predictable transit times compared to LCL shipments because they are not subject to consolidation and deconsolidation processes at various points along the route.

Cost Efficiency: Depending on the volume of goods, FCL shipments can be cost-effective. It’s important to note that the cost is associated with booking and using the entire container, regardless of whether the container is fully loaded.

Question 19

What is an FCL shipment?

Accepted Answer

FCL stands for “Full Container Load” in sea freight. It refers to a type of shipment where an entire shipping container is exclusively used to transport the cargo of a single shipper. In other words, the shipper has enough goods to fill an entire container, whether it’s a 20-foot container (referred to as a TEU or Twenty-foot Equivalent Unit) or a 40-foot container (referred to as an FEU or Forty-foot Equivalent Unit).

Question 20

What documents do I need to ship my goods via Sea freight?

Accepted Answer

Commercial Invoice

Packing list

Packing declaration

Treatment certificate ( If applicable )

Manufacturers declaration ( If applicable )

Question 21

What is Sea freight forwarding, and why is it a preferred choice for certain types of shipments?

Accepted Answer

Sea freight forwarding involves the transportation of goods via sea vessel carriers. It’s a popular choice for shipments that are not time-sensitive and can accommodate longer transit times. At Synergy Freight Management, we ensure that your ocean cargo reaches its destination securely and efficiently, offering cost-effective solutions for bulk shipments.

Question 22

What are INCOTERMS and how do the work?

Accepted Answer

Download Incoterms 2020

Incoterms Guide [Updated 2025] With Free PDF Download

Simply put Incoterms® International Commercial terms are the agreed-upon rules for buying and selling goods internationally included in the sales contract.

Governments and legal authorities worldwide accept these rules.

Knowing Incoterms® is crucial in global trade because they clearly explain who is responsible for what, including tasks, costs, and risks for both the buyer and seller.

Incoterms work by clearly defining the responsibilities of sellers and buyers in an international contract of sale under each term per mode of transport used.

Examples of Incoterms are EXW, FOB and FCA to name a few.

To better understand IncoTerms, speak to a Synergy Freight Management specialist to guide you through the details of your responsibilities and obligations under IncoTerms.

Question 23

Will my goods need inspection or treatment when they get to Australia?

Accepted Answer

Always check with a customs broker such as Synergy Freight Management about the nature of your goods prior to beginning the import process.

Each item may have a different set of import requirements and your goods may require to be inspected upon arrival, fumigated or an import permit must be applicable otherwise your goods would be considered a prohibited import.

Question 24

What is the role of Australian Quarantine i.e ( Department of Agriculture, Fisheries and Forestry)?

Accepted Answer

The role of the Department of Agriculture, Fisheries and Forestry is to protect the biosecurity of Australian flora and fauna.

Question 25

What import duty will I have to pay during customs clearance?

Accepted Answer

There are several types of Duties that apply depending on the type of goods being imported.

The general type of duty is customs duty and is usually calculated at 5% of the (FOB) Free On Board or (CVAL) Customs value of the goods.

Some items are duty-free and pay zero duty on import and with the the help of a Customs broker like Synergy Freight Management, we can identify ways to help you avoid paying duty by applying Free Trade and other tariff concession methods.

Question 26

How long does the customs clearance process take in Australia?

Accepted Answer

The duration varies depending on factors such as the type of goods, completeness of documentation, and any inspections required. Typically, it can take a few hours to several days.

Question 27

What is a customs broker, and do I need one?

Accepted Answer

A customs broker is a professional that is licensed to act as a broker between Customs authorities and the owner of the goods to help facilitate their cargo customs clearance through the Australian border.

It is not mandatory to use the services of a customs broker, as every owner of their goods is permitted to arrange their own customs clearance.

Note: Using a customs broker will simplify the process dramatically, protect you from non-compliance with customs, help you avoid delays and additional charges.

Question 28

How do I submit my customs clearance documents?

Accepted Answer

You can submit customs clearance documents electronically through the Integrated Cargo System (ICS) or use the services of a licensed customs broker such as Synergy Freight Management

Question 29

What documents are required for customs clearance in Australia?

Accepted Answer

The standards required documents include a bill of lading, commercial invoice, packing list, import permit (if applicable), and a packing declaration.

Question 30

Who needs to go through customs clearance in Australia?

Accepted Answer

Anyone importing or exporting their goods through Australia, whether for personal or commercial use, they must still go through customs clearance.

Question 31

How do I get started with Synergy Freight Management?

Accepted Answer

Simply contact us for a quote or consultation. Provide basic shipment details and we’ll guide you through everything—from planning and documentation to customs clearance and final delivery.

Question 32

Do you offer ongoing partnerships or account management?

Accepted Answer

Yes. If you ship regularly, we can set up a customised service plan, preferred rates and direct account management to support your long-term logistics needs.

Question 33

What areas do you ship from most frequently?

Accepted Answer

Most clients ship from China, but we handle regular freight from Southeast Asia, the USA, Europe, India and the Middle East. Our strong network ensures smooth handling across all major trade lanes.

Question 34

Do you handle exports as well as imports?

Accepted Answer

Yes — we assist Australian businesses with exporting goods internationally. This includes documentation, freight booking, customs export declarations and transit coordination.

Question 35

Do you provide storage or warehousing?

Accepted Answer

Short-term storage at depots may be available depending on location and carrier. We can arrange longer-term warehousing through our logistics partners if required.

Question 36

Do you arrange temperature-controlled or refrigerated freight?

Accepted Answer

Yes — temperature-controlled shipping is available depending on the cargo type and route. Contact us with your product requirements for a customised solution.

Question 37

Can you handle oversized or overweight cargo?

Accepted Answer

Yes. We arrange specialised transport, equipment and handling procedures for oversized, overweight or irregular-shaped cargo. Provide specifications and we’ll recommend the best solution.

Question 38

Are there goods I cannot import into Australia?

Accepted Answer

Yes — certain goods are prohibited or restricted, including weapons, certain chemicals, plant and animal products, seeds, food items and goods posing biosecurity risks. We check regulations before your shipment leaves the origin country.

Question 39

Can you ship hazardous goods?

Accepted Answer

Hazardous or dangerous goods may require special documentation, packaging and declarations. Provide details of the product, and we will confirm whether it can be shipped and what compliance steps are required.

Question 40

Is freight forwarding secure?

Accepted Answer

Yes. We work with trusted airlines, shipping lines, transport operators and storage facilities that maintain strict security standards. We also ensure your cargo is handled professionally at each stage of the journey.

Question 41

What happens if my goods are damaged or lost?

Accepted Answer

If damage or loss occurs, we assist you with the insurance claim process, documentation and carrier communication. Timely reporting and proper packaging are essential for successful claims.

Question 42

Do you offer cargo insurance?

Accepted Answer

Yes — we can arrange cargo insurance to protect your goods during transit. This covers loss, theft or damage depending on the policy selected. We always recommend insuring your shipment for peace of mind.

Question 43

Do you offer fixed or variable pricing?

Accepted Answer

We offer both. Fixed pricing is available for certain lanes and container types, while variable pricing may apply to air freight and fluctuating sea freight markets. We always explain pricing options clearly.

Question 44

When do I need to pay for my shipment?

Accepted Answer

Payment terms depend on the service type. Typically, charges are payable before cargo release or delivery. We provide all invoices and documentation promptly to ensure a smooth process.

Question 45

Are there hidden fees I should be aware of?

Accepted Answer

Payment terms depend on the service type. Typically, charges are payable before cargo release or delivery. We provide all invoices and documentation promptly to ensure a smooth process.

Question 46

How are freight costs calculated?

Accepted Answer

Freight costs are based on the cargo’s size, weight, commodity type, mode of transport (air/sea), origin country, route and seasonality. We compare multiple carrier options to secure the best available rate.

Question 47

Do you assist with supplier communication?

Accepted Answer

Yes, we can liaise with your overseas supplier to ensure the shipping documents are correct and the cargo is booked properly, reducing the risk of errors or delays.

Question 48

Do I need import permits?

Accepted Answer

Certain goods require permits (e.g., food, chemicals, wood products, plants, seeds). We check the HS code and advise if any permits or certifications are required before shipping.

Question 49

What are the most common mistakes first-time importers make?

Accepted Answer

Common issues include incomplete paperwork, unclear agreements with suppliers, underestimating shipping costs, not checking import restrictions, incorrect tariff classification and failing to budget for customs or quarantine charges. We help you avoid these pitfalls.

Question 50

I’m a first-time importer—how do I start?

Accepted Answer

We guide first-time importers through every step: understanding regulations, verifying supplier documents, selecting freight options, calculating total landed cost, and navigating customs and quarantine. Our team ensures you begin with confidence and clarity.

Question 51

Do you provide tracking and delivery updates?

Accepted Answer

Yes, we provide continuous updates throughout each stage of the logistics journey. This includes overseas departure, arrival in Australia, customs clearance, quarantine release and final transport schedules.

Question 52

Can you deliver to remote or regional areas?

Accepted Answer

Absolutely. We work with trusted carriers to service regional and rural areas across Australia. Delivery times may vary, but we always provide accurate ETAs.

Question 53

Do you offer unpacking or container deconsolidation services?

Accepted Answer

Yes — we manage unpacking, palletisation, inspections and distribution. For LCL shipments, we coordinate deconsolidation at approved depots and arrange onward delivery.

Question 54

Can you handle multi-modal transport?

Accepted Answer

Yes. We combine sea, air and road transport to create efficient end-to-end logistics solutions. Multi-modal options are ideal for complex routes, regional deliveries or shipments that require fast movement at one stage and cost savings at another.

Question 55

Do you offer transport from the port to my warehouse or home?

Accepted Answer

Yes — we organise local transport for both air and sea shipments. Whether you need delivery to a warehouse, business address or residential location, we coordinate reliable transport and provide scheduling updates.

Question 56

What taxes and duties apply to my shipment?

Accepted Answer

This depends on the type of goods, their value, origin country and the tariff classification. Many products attract duty plus 10% GST on the landed cost. We calculate duties/taxes accurately and advise on any applicable concessions or exemptions.

Question 57

What happens if my goods are held by quarantine?

Accepted Answer

If goods are held, they may require document submission, inspection, treatment (e.g., fumigation), or destruction if they do not meet import rules. We liaise with the Department of Agriculture on your behalf and coordinate any actions needed to clear your goods as quickly as possible

Question 58

Do you handle Australia Post clearances?

Accepted Answer

Yes — we assist with clearing international shipments coming through Australia Post when customs clearance is required. We handle duty/GST processing, import declarations and compliance checks.

Question 59

What are quarantine and biosecurity requirements?

Accepted Answer

These are the requirements imposed by the government body in charge of quarantine known as The Department of Agriculture Forestry and Fisheries. Australia has strict biosecurity laws to protect against pests and diseases. The requirements cover any biosecurity risk that can harm Australia flora and fauna by concentrating on goods such as timber, food products, plant material, animal products, soil-contaminated items and packaging that may require inspection, treatment or certification. We guide you on what is allowed and help manage any required quarantine processes.

Question 60

How can I avoid customs delays?

Accepted Answer

You can avoid delays by ensuring accurate paperwork, checking import requirements, declaring correct values, and verifying supplier documents before shipping. Synergy Freight assists with document checks and regulatory compliance to reduce the risk of customs or quarantine issues.

Question 61

What causes customs delays in Australia?

Accepted Answer

Common causes include incomplete documentation, incorrect tariff codes, missing import permits, quarantine risk items, underdeclared values, fumigation issues, no documentation and random inspections. We minimise delays by reviewing all documents before shiping and ensuring compliance.

Question 62

Do I need a customs broker to import into Australia?

Accepted Answer

By law an owner of the goods is permitted to lodge their own customs entry to Australian Border Force although this is not an easy process unless you really understand the legal requirements. Instead by using the services of a licensed customs broker ensures your goods comply with Australian import regulations and prevents costly delays or penalties. We manage tariff classification, duty calculations, import permits and communication with the Australian Border Force on your behalf.

Question 63

What is customs clearance?

Accepted Answer

Customs clearance is the process of declaring your goods to the Australian Border Force and ensuring compliance with import regulations for the movement of cargo across the Australian border. It includes document verification, tariff classification, duty/GST calculations and inspection management. Synergy Freight handles all aspects to ensure smooth and timely clearance.

Question 64

How will I receive updates about my shipment?

Accepted Answer

We provide regular updates at key milestones such as departure, arrival, customs clearance, quarantine inspection and delivery scheduling. Our team proactively monitors your cargo and communicates promptly.

Frequently Asked Questions

Additional Common Questions

Air Freight Forwarding

Customs & Quarantine

Customs Brokerage

Customs Clearance

First-Time Importers

Freight Forwarding Solutions

Freight Services

Full Container Load FCL

General Freight Forwarding

Insurance & Risk Management

Less than Container Load

Restrictions, Special Cargo & Compliance

Sea Freight

Sea Freight Forwarding

Sea Freight Logistics

SME Importing Solutions

Transport and Logistics

Can You Afford To Not Have The Right Freight Expert On Your Team?

Frequently Asked Questions

Additional Common Questions

How do I get started with Synergy Freight Management?

Do you offer ongoing partnerships or account management?

What areas do you ship from most frequently?

Do you handle exports as well as imports?

Do you provide storage or warehousing?

Air Freight Forwarding

What are the disadvantages of air freight?

What are the advantages of air freight?

What documents do I need to ship my goods via Air freight?

What is air freight forwarding?

Is freight forwarding secure?

Do you offer fixed or variable pricing?

How are freight costs calculated?

How long does air freight take?

Should I choose air freight or sea freight?

Customs &amp; Quarantine

Will my goods need inspection or treatment when they get to Australia?

What is the role of Australian Quarantine i.e ( Department of Agriculture, Fisheries and Forestry)?

What import duty will I have to pay during customs clearance?

How long does the customs clearance process take in Australia?

What is a customs broker, and do I need one?

How do I submit my customs clearance documents?

What documents are required for customs clearance in Australia?

Who needs to go through customs clearance in Australia?

What taxes and duties apply to my shipment?

What happens if my goods are held by quarantine?

Do you handle Australia Post clearances?

What are quarantine and biosecurity requirements?

How can I avoid customs delays?

What causes customs delays in Australia?

Do I need a customs broker to import into Australia?

What is customs clearance?

Customs Brokerage

Will my goods need inspection or treatment when they get to Australia?

What is the role of Australian Quarantine i.e ( Department of Agriculture, Fisheries and Forestry)?

What import duty will I have to pay during customs clearance?

How long does the customs clearance process take in Australia?

What is a customs broker, and do I need one?

Customs Clearance

Will my goods need inspection or treatment when they get to Australia?

What is the role of Australian Quarantine i.e ( Department of Agriculture, Fisheries and Forestry)?

What import duty will I have to pay during customs clearance?

How long does the customs clearance process take in Australia?

What is a customs broker, and do I need one?

How do I submit my customs clearance documents?

What documents are required for customs clearance in Australia?

Who needs to go through customs clearance in Australia?

What causes customs delays in Australia?

First-Time Importers

Do you assist with supplier communication?

Do I need import permits?

What are the most common mistakes first-time importers make?

I’m a first-time importer—how do I start?

Freight Forwarding Solutions

What is the difference between freight forwarding and freight management?

How will I receive updates about my shipment?

Do you offer door-to-door services?

What documents are required for freight forwarding?

How long does air freight take?

What is consolidated freight?

What is FCL and LCL shipping?

Should I choose air freight or sea freight?

What is freight forwarding?

What exactly is a freight forwarder, and how do they contribute to the shipping process?

Freight Services

What is the difference between freight forwarding and freight management?

What documents do I need to ship my goods via Sea freight?

When do I need to pay for my shipment?

Are there hidden fees I should be aware of?

Full Container Load FCL

What are the characteristics of FCL shipments?

What is an FCL shipment?

General Freight Forwarding

What are INCOTERMS and how do the work?

Who needs to go through customs clearance in Australia?

Do you service all of Australia?

How do I request a quote?

Do you work with first-time importers?

Customs & Quarantine

Insurance & Risk Management

Restrictions, Special Cargo & Compliance